These Terms & Conditions (“Terms”) form the basis of your contract with Elisium Travel Ltd (“we”, “us”, “our”). Please read them carefully as they set out our respective rights and obligations. By proceeding with a booking and signing these Terms, you confirm that you understand and agree to them.

1. Your Booking

1.1 A booking is not confirmed until you receive a booking confirmation invoice from us.
1.2 The person making the booking (“Lead Name”) must be at least 18 years old and has the authority to accept these Terms on behalf of all travellers on the booking.
1.3 All information provided by you must be accurate, including names exactly as shown on passports.

2. Payment

2.1 Deposits are non-refundable, unless stated otherwise. If travelling within 12 weeks, full payment will be due.
2.2 Payment schedules will be clearly stated on your confirmation invoice.
2.3 Failure to make payments on time may result in cancellation of your booking and loss of monies paid.
2.4 We accept payments by card and bank transfer.

3. Prices & Surcharges

3.1 Prices may change prior to booking confirmation.
3.2 Once booked, your price will only change in limited circumstances permitted by the Package Travel Regulations 2018, such as:

• Changes in fuel costs;
• Taxes;
• Exchange rates.

3.3 You will never be charged within 20 days of departure.

4. Your Contract

4.1 We act as either:

• Package Organiser; or
• Travel Agent for the Supplier (depending on the holiday).

4.2 This will be clearly stated on your confirmation invoice.
4.3 If we act as an agent, your contract is with the third-party supplier and their terms also apply.

5. Changes and Cancellations by You

5.1 If you wish to amend your booking, we will do our best to assist, but fees may apply.
5.2 To cancel, you must notify us in writing.
5.3 Cancellation charges apply as follows (unless supplier terms differ):

• More than 70 days: Loss of deposit.
• 69–42 days: 50% of total holiday cost.
• 41–28 days: 70% of total holiday cost.
• Less than 30 days: 100% of total holiday cost / no refund.
• Certain extras (e.g. special upgrades, excursions, non-refundable elements) may not be refundable at all, and their full cost may be added to the cancellation charge.

5.4 Airline tickets are often non-refundable once issued.

6. Changes and Cancellations by Us

6.1 We may occasionally need to make changes (e.g. flight times or hotel).
6.2 Significant changes include:

• Change of accommodation to a lower category;
• Major flight change;
• Significant itinerary change.

6.3 If we must cancel your holiday, we will offer an alternative holiday of similar value.

7. Financial Protection

7.1 If your package includes flights, it is protected under third-party ATOL.
7.2 If your package does not include flights, it is protected by PTS (if applicable).
7.3 Details of financial protection are available on the protected trust website.

8. Travel Insurance

8.1 It is mandatory that all customers have adequate travel insurance.
8.2 You must provide proof of insurance before travel.
8.3 We are not responsible for any loss where insurance cover was not taken out.

9. Passports, Visas & Health

9.1 You are responsible for ensuring all travellers have:

• Valid passports;
• Visas (if required);
• Travel authorisations (e.g. ETIAS).

9.2 No refund will be provided if you are denied boarding due to incorrect documentation.
9.3 You must check up-to-date health requirements for your destination.

10. Behaviour

10.1 You must behave responsibly and not cause trouble or distress to others.
10.2 Suppliers reserve the right to refuse service or terminate your holiday without refund if behaviour is unacceptable.

11. COVID-19 / Force Majeure

11.1 Events beyond our control (pandemics, natural disasters, strikes, political unrest) may affect your holiday.
11.2 Standard cancellation charges may still apply; however, we will always follow the Package Travel Regulations for refunds or alternatives.

12. Complaints

12.1 If a problem occurs during your holiday, you must report it immediately to the supplier and to us by telephone on 07933 915171 and in writing to travel@elisiumtravel.co.uk.
12.2 If not resolved, complaints must be submitted in writing within 14 days of returning home.

13. Data Protection

13.1 We will process your details in accordance with UK GDPR.
13.2 Your information may be shared with suppliers (airlines, hotels and tour operators) only as necessary for your booking.

14. Liability

14.1 If we are the Package Organiser, we are responsible for properly providing your holiday.
14.2 If we act as an agent, we are not liable for the acts or omissions of the supplier.

15. Governing Law

These Terms are governed by English law, and any disputes shall be dealt with by the courts of England and Wales.